Our 'no quibbles'
guarantee of satisfaction*.
1.
All our new items for sale are manufactured to all the
relevant British Safety Standards.
2. Our "no quibbles"
guarantee* means that if for any reason you are unhappy with
your purchase, you can return it to us in its original
condition, within 7 days, and we will issue a full refund
for the price you paid for the item less 2 pounds to cover
our postage and packing to you, plus a £3 re-stocking fee. We
do not accept returns and refunds from outside the UK.
3.
Products must be returned in
the same condition that they were dispatched to you and must
be unused. They must also include all original packaging, labelling
and documentation. Any damage or loss to either the
product, packaging or the documentation may affect the
amount of refund made.
4. You can contact
us 24 hours a day 7 days a
week for support or questions. We can only answer questions
about an order if you quote your postcode that was supplied
in your original order.
5.
Our 'no quibble' guarantee is in addition to your statutory
rights under the 'Sale of goods act 1999' and complies with
the new online selling regulations.
* unconditional
guarantee excludes items posted outside the UK